o Our vehicles are operating at full capacity. If you would prefer for your experience to be private for your family or small group, contact us about the difference in price and we will happily accommodate you.
o We will transit with the windows open for optimal ventilation, and masks are required inside of the vehicle.
o Vehicles will be completely sanitized each day, and high-volume surfaces like door handles will be sanitized throughout the day. Our drivers have been capacitated by the state transportation department SEMOVI to properly sanitize our vehicles and maintain the safest environment possible.
o At this point the vast majority of our experiences are in open-air spaces, and we are leaving it to the discretion of each individual host to determine whether or not they would prefer their visitors to use masks. Everyone will be instructed on proper mask protocol for that particular experience. If you would like that information beforehand, feel free to send us a message. It is important to us to have a positive impact on our community, and that includes not putting anyone at risk or making them uncomfortable. Visitors can always choose to be masked even if the hosts are not, but not the other way around.
o Washable and reusable masks will be available for sale if necessary.
o To ensure the effective disinfection of all high-volume areas and surfaces and based on the recommendations issued by the World Health Organization (WHO), we apply high impact disinfectants, with long-term residual activity prior to each experience.
o Hosts, translators, and visitors will be given hand sanitizer and required to sanitize their hands throughout the day.
o Each experience will begin with hosts, translators, and guests washing their hands with proper technique. Handwashing throughout the day, before eating, after using the bathroom, and between activities will be available and enforced.
· Temperature and Symptoms:
o Anyone with a fever (temperature above 37.4 C or higher) will not be able to participate.
o Anyone with any cold or flu-like symptoms (runny nose, sneezing, sore throat, mild cough, or shortness of breath) must stay home and is not allowed to participate.
· Social Distancing:
o A distance of 1.5 M will be enforced throughout the experiences as much as possible. When groups have had previous contact and book together, this does not need to be enforced (as is the case with families or friends who are traveling together and sharing lodging).
· Group Size:
o Group size will be limited depending on the nature of the space, the ventilation, the transportation required, and the potential for social distancing. Whether or not guests are traveling together is also a factor. There is no concrete number, although most experiences will host 2-6 visitors.
o Even prior to the pandemic, hosting small, intimate experiences that allow our guests to deepen their knowledge of Oaxaca and connect with our hosts on a personal level has always been one of our core principles.
· Communication and Responsibility:
o Just as our hosts and translators have been capacitated to provide you with the safest experience possible, as visitors you will also be responsible for following our health and safety guidelines.